Feedback / Complaint Form

We aim to resolve any complaints/feedback that we receive with fair and confidential. On receipt of the complaint/feedback, our team will contact you to discuss in detail. We will endeavor to complete our investigation within 10 working days. If there is any further investigation involved, we will let you know and keep you updated throughout the process.

In case, if you are not satisfied with our final response, you may refer your complaint to the Insurance regulator as per below details.

For Dubai Health Insurance complaints, you can contact the Dubai Health Authority (DHA) using the online link: Click here or E-Mail: wasselsotak@dha.gov.ae Toll Free (24/7): 800342 (800 DHA)

 For all other UAE Insurance Policies, you can contact the Insurance Authority using the online link: Click here or Email: contactus@ia.gov.ae Telephone: +971 2499 011

Click here to view our complaints process flowchart